Human-centered design (HCD)

Managed Product Experience team with a focus on UX discovery and ideation, promoting best practices across the design lifecycle. Leveraged advanced analytics—blending AI insights with deep industry expertise—to uncover transformative opportunities that shaped next-generation travel applications.

Biometrics Mobile App

Gamifying user experiences at Capital One by leading strategic UX design initiatives. As Lead UX Researcher, I developed a facial recognition mobile app that strikes a balance between security and accessibility, ensuring a seamless user experience.